Category: Communication
This is the part of the book which highlights one of the biggest problems between customers and bureaux/printers: lack of communication. This post from another site says it best: “A guy calls and asks if we can put photos on a CD. We say yes, so he walks in and hands us a music CD and a photo. When he was told that we’d have to scan first, then copy the audio CD and make a new one with the scan and the music he said: “No, I want it exactly on this CD!”. We told him no go, he didn’t understand why. In the end it turned out that he wanted the photo printed onto the CD face.”
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