UPDATE 2021-03-19: A further statement from Cricut’s CEO Ashish Arora was released on March 18, 2021, stating:
So, we’ve made the decision to reverse our previously shared plans. Right now, every member can upload an unlimited number of images and patterns to Design Space for free, and we have no intention to change this policy. This is true whether you’re a current Cricut member or are thinking about joining the Cricut family before or after December 31, 2021.Ashish Arora (Cricut CEO)
This follows an announcement made in the previous week that uploads to Cricut’s Design Space that exceeded 20 per month would require a Cricut Access subscription. What followed on social media was an angry backlash of its user base, leading to the article that was previously posted below. I will leave the article for posterity, but in the interests of transparency, the article has since been reflected to post the March 18 statement.
There has been a development since the last article concerning Cricut’s decision to limit free uploads to its Design Space to 20 per month before requiring a Cricut Access subscription. In short, the CEO has released a statement that backs away from this decision… for now. Read the Cricut CEO’s statement on their site.
While this can be perceived as a win for Cricut users for the moment, it is worth noting the language of the second-to-last paragraph of the statement, that reads as follows:
We will continue to explore affordable ways for our future users who register machines after December 31, 2021 to allow an unlimited number of personal image and pattern uploads.Ashish Arora (Cricut CEO)
Note the word “affordable”, and not “free”. Also, why set a date of the end of the year?
Where to from here?
Until this event, the Cricut maker community was arguably at peace and was happily using their Cricut plotting cutters. Since this event, the trust in the company has now been shaken… and the language used by the CEO in their statement does not rule out that they won’t try something like this to new users beyond next year.
The Cricut’s main competitor in this space – Silhouette – has been quick to capitalise on Cricut’s PR disaster releasing their own statement, of which one paragraph sums up their position:
There is no limit to the number of designs you are able to open and use with our software program. Silhouette has no obligation to sign up for any paid service in order to use the Silhouette cutting system or software, including your own files and designs (such as JPG, PNG, BMP, and TTF font files).Silhouette spokesperson
The event has also spurred the community to looking into alternatives to the Cricut Design Space to interface with the plotter itself. Attempts to do this nearly a decade ago were met with legal action that was ultimately settled. But that will not necessarily stop everyone in the community from attempting to “Jailbreak” their Cricut so that the plotters can be run on other CNC software, whether a competitor or open-source.
Unfortunately, the whole event has tarnished the Cricut brand that makes arguably good hardware and consumables. Members of the Cricut community were vocal on social media, with the Reddit’s Cricut subreddit briefly pinning a note describing what action could be done – everything from cancelling Cricut Access, joining a class action lawsuit, brigading social media platforms such as Cricut’s Instagram and Facebook pages, buying competitor consumables such as vinyls and tools, etc.
I would personally like to interface the Cricut with any other software than the Cricut Design Space as described in the previous article. Releasing an API to the community so that plug-ins could be made for software such as Adobe Illustrator, Corel Draw, Affinity Designer and Inkscape would go a long way to not only restoring faith in the Cricut brand, but make people use their Cricuts more as making designs for it would be in software that users would be familiar with already. If the Cricut Design Space is a good enough application, it should be able to stand on its own two feet without forcing its users to use it because there isn’t another application… and right now it is nowhere near that level.
Ultimately, it’s a win for existing Cricut users that has exposed the thoughts of what the company is prepared to do; and it is also a wake-up call to other software developers that software relies on happy users, and that it doesn’t take much to turn happy users into the Reddit army.